Digital Marketing Communications With a Personal Touch
Our spa solutions incorporate creative communication and carefully cultivated data that supports a mobile audience. These systems retrieve, track, and deliver dynamic information, and encourage guest interaction. Obtain more feedback about spa experiences resulting in an engaged pool of clients that will drive revenue for years to come.
Complete Communications, Crafted for Spas
Your relationship with each guest is a strong asset. Our digital CRM services are designed to build and foster your guest relationships. In turn, the strengthened relationship assists in driving more revenue. We help you serve your guests as individuals and create an unforgettable experience, while learning exactly what will bring them back again.
Strong Guest Relations Drives Profits.
Digital Alchemy provides customized, unmatched service to your guests. Gather and use analytic data in order to determine who your guests actually are and what drives them to return. Leveraging that information, we can help you continue to increase profits by keeping guests coming back time and time again.
It’s All About Revenue.
- Reservation Confirmation.
- Cut down on cancellations and no-shows.
- Let guests know you are as excited as they are for their visit.
- Pre-stay Marketing Piece.
- Provide visit-specific information.
- Offer additional amenities and treatment enhancements.
- VIP Preferences.
- Make sure their every want/need is met during their treatment.
- Upsell services and drive retail products.
- Thank You Message.
- Express your appreciation and give incentive to come back.
- Cancellation Notice (just in case).
- Find out why, adjust accordingly, and get them back.
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”We use Digital Alchemy’s personalized email spa Service Reminders to confirm appointments and its custom eSurvey client response messages to ask for feedback about their experience. Our partnership with Digital Alchemy is well received by our clients and very successful for the Gene Juarez business.”
Director of Digital Marketing
Gene Juarez Salons & Spas
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