Hospitality CRM Solutions

Guest Communications

Hospitality CRM, Crafted by Hospitality People

It’s all about revenue.

Your relationship with each guest is a strong asset, but it’s also very delicate. Our digital CRM solutions are constructed to build and foster guest relationships while driving your revenue. This way, you’re serving your guests as individuals and creating an unforgettable experience, while simultaneously learning exactly what will bring them back again and again.

Strong guest relations drive profit.

Digital Alchemy provides customized, unmatched service to your guests while gathering analytic data in order to determine who your guests actually are and what drives them to return. Using that information, we’ll help you continue to increase profits by keeping guests coming back time and time again.

  • Reservation Confirmation

    Let them know you’re as excited as they are.

  • Pre-Stay Reminder

    Make your best offers, watch ‘em book.

  • Guest Preference Form

    Make sure every want/need is met during their stay.

  • Thank-You Note

    Express your appreciation, give incentive to come back. Then survey & react.

  • Cancellation Email (just in case)

    Find out why, adjust accordingly, get ‘em back.

Email Marketing

Stay Top-of-Mind with Bottom Line Results

Monetize your brand.

Your guests already know and love your brand. Don’t let them forget that. Our email marketing keeps you top-of-mind in the psyche of every guest who’s enjoyed your destination.  Engage clientele and drive a surge in repeat guests by using a comprehensive and creative email marketing partner like Digital Alchemy.

Targeted and creative.

Anyone, including your brother-in-law, can send an automated email to your guest list. What sets us apart is the thoughtful, individualized  strategy that goes into each email marketing campaign. From handcrafting the look and feel of the campaign, to exactly how we convert past guests into future revenue, it’s all unique to each and every client. Your guests get the offer they want, when they want it, while you enjoy increased ROI.

Proven and provable results.

Digital Alchemy’s exclusive tracking software provides you with a reservation-by-reservation list of each guest who booked as a result of a campaign. Our customers report thousands of bookings and millions of dollars of revenue using our system.

  • Email Campaigns

Digital Surveys

Quantify Guest Satisfaction, and Act on It!

Gather data.

Making the comment card digital is a must for any hotel, resort and spa. Luckily, we’ve got that covered. The beauty of Digital Alchemy surveys is the coupling of carefully crafted questions that get to the heart of what a guest feels, and the efficient analytic programs we use to discover your property’s strengths and weaknesses.

Raise the bar.

Using the combination of how guests feel and the overall strengths and weaknesses highlighted in the surveys, you and your staff have the tools necessary to continuously improve the guest experience. 

The Ultimate Question – SatMetrics Qualified.

Digital Alchemy is a provider of the SatMetrics methodology used by hundreds of Fortune 500 companies. The ultimate question is “How likely are you to recommend us to a friend or colleague?” We can show you how to turn this simple question (and a few others) into an amazing learning tool and social media champion.

Coming Soon

Digital Alchemy Loyalty

Guest Recognition

Coming soon to Digital Alchemy! Recognize and reward your loyal guests with our soon-to-come loyalty program. Give guests the opportunity to self-manage loyalty information, see special rates* and more.

 

*Special rates depend on CRS

3-Property Cove Haven Entertainment Resorts Grows Guest Loyalty with Digital Alchemy’s Email Communications

‘Land of Love’ Resorts Work With Digital Alchemy to Mine PMS Database for […]

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”We are building a strong relationship with guests online, this adds occupancy and revenue. We developed our online messaging – confirmations, pre-arrival letters and other templates – with Digital Alchemy’s team to mirror our online presence.”
JEFF BAY
General Manager
HayMax Hotels
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