Hospitality CRM Solutions

Guest Communications

Hospitality CRM, Crafted by Hospitality People

It’s all about revenue.

Your relationship with each guest is a strong asset, but it’s also very delicate. Our digital CRM solutions are constructed to build and foster guest relationships while driving your revenue. This way, you’re serving your guests as individuals and creating an unforgettable experience, while simultaneously learning exactly what will bring them back again and again.

Strong guest relations drive profit.

Digital Alchemy provides customized, unmatched service to your guests while gathering analytic data in order to determine who your guests actually are and what drives them to return. Using that information, we’ll help you continue to increase profits by keeping guests coming back time and time again.

  • Reservation Confirmation

    Let them know you’re as excited as they are.

  • Pre-Stay

    Make your best offers, watch ‘em book.

  • VIP Treatment

    Make sure every want/need is met during their stay.

  • Thank You Message

    Express your appreciation, give incentive to come back. Then survey & react.

  • Cancellation Notice (just in case)

    Find out why, adjust accordingly, get ‘em back.

Email Marketing

Stay Top-of-Mind with Bottom Line Results

Monetize your brand.

Your guests already know and love your brand. Don’t let them forget that. Our email marketing keeps you top-of-mind in the psyche of every guest who’s enjoyed your destination.  Engage clientele and drive a surge in repeat guests by using a comprehensive and creative email marketing partner like Digital Alchemy.

Targeted and creative.

Anyone, including your brother-in-law, can send an automated email to your guest list. What sets us apart is the thoughtful, individualized  strategy that goes into each email marketing campaign. From handcrafting the look and feel of the campaign, to exactly how we convert past guests into future revenue, it’s all unique to each and every client. Your guests get the offer they want, when they want it, while you enjoy increased ROI.

Proven and provable results.

Digital Alchemy’s exclusive tracking software provides you with a reservation-by-reservation list of each guest who booked as a result of a campaign. Our customers report thousands of bookings and millions of dollars of revenue using our system.

Social media integrated.

Integrated campaigns boost the revenue of a campaign by 35% or more.  SocialREV, our unique solution, will drive more room nights and find lookalike audiences.

  • Social + email

    Our typical customer can reach 40% to 60% of their guests through Facebook.

  • Revenue guaranteed

    Our 400% ROI guarantee makes your success risk-free!*
    *Guarantee applies only to clients using Digital Alchemy's complete CRM and/or Marketing package.

Digital Surveys

Quantify Guest Satisfaction, and Act on It!

Gather data.

Making the comment card digital is a must for the 21st century hotel, spa, or resort. Luckily, we’ve got that covered. The beauty of Digital Alchemy surveys is the coupling of carefully crafted questions that get to the heart of what a guest feels, and the efficient analytic programs we use to discover your property’s strengths and weaknesses.

Raise the bar.

Using the combination of how guests feel and the overall strengths and weaknesses highlighted in the surveys, you and your staff have the tools necessary to continuously improve the guest experience. More than that, DA’s Trip Advocate solution prompts guests to share their favorable reviews on social media such as TripAdvisor.

The Ultimate Question – SatMetrics Qualified.

Digital Alchemy is the only certified hospitality provider of the SatMetrics methodology used by hundreds of Fortune 500 companies. The ultimate question is “How likely are you to recommend us to a friend or colleague?” We can show you how to turn this simple question (and a few others) into an amazing learning tool and social media champion.

Mobile Life

The Resources Your Guests Need, Where They Need Them

iNeed

This concierge solution is designed to put the luxury of your destination in the pocket of your guest. Telling them that their needs are the most important thing to you, no matter what, will earn their loyalty and their dollars.

Event Guide

The best thing you can do when hosting an event is to provide an easy system of organizing information. Answer patrons’ questions before they have to ask, speak to them directly. Event Guide also empowers meeting planners to provide the ultimate event.

SocialREV

Driving Revenue with Social Engagement

Engage Guests

The average person spends hours upon hours per week on social media. If you’re not actively engaging your guests on social media, your competitors will. SocialREV, our Facebook and Instagram campaign manager, is designed to engage guests to the fullest, driving them back to your destination.

Gather Data

Other campaign services fall short in the area of data gathering. Using SocialREV will not only drive revenue back to your destination, but also collect sophisticated analytic data so that you’ll know exactly which elements of your audience are the most socially mobilized.

Digital Alchemy Attracts Luxury Adventurers to Las Terrazas Resort with Personal Communications

Secluded Belize Destination Boosts Its Bottom Line with Personalized Emails March 29, 2016 […]

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”We are building a strong relationship with guests online, this adds occupancy and revenue. We developed our online messaging – confirmations, pre-arrival letters and other templates – with Digital Alchemy’s team to mirror our online presence.”
JEFF BAY
General Manager
HayMax Hotels
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